IT Support Services

Efficient, outsourced business IT Support services you can rely on

As part of our suite of business solutions, we can provide fully managed IT services. For many businesses, IT is not in their sphere of immediate expertise, and you may not be in a position to deploy an entire in-house support infrastructure. More than ever before IT systems are critical to your organisation and business processes. Without the right IT support, a system outage could seriously affect the daily running of your operations. That’s why we have a team of experts on hand to provide the services you need and give you that peace of mind that we have your back.

Key benefits to outsourcing

One of the main benefits of IT outsourcing is the financial savings it offers. Generally outsourced IT support is more cost-effective than creating an in-house team, and you can expect to pay a fixed monthly or per-user fee. The exact price usually depends on the number of users and the level of support, but once you do the calculations, outsourcing tends to be the most cost-effective route.

With outsourced IT support you have continuous support, so you don’t have to worry about things like sickness and holiday cover. Many issues can now be resolved remotely, so you may not need a full-time team on site at all times, which is why we offer a two tier support offering, with one solutions being purely remote and the other inclusive of on-site support where necessary.

You will also have on-demand access to a wider pool of expertise. A quality IT outsourcing company will have staff with a range of experience and qualifications, and as such should always be able to find someone to help, whether it’s to assist with a quick fix or for a more long-term project. If your internal IT team doesn’t have the experience then you may need to bring in a freelance consultant. While they may only be a short-term hire, costs add up, as contractors often command higher day rates.

Our team has Microsoft Silver Accreditation and is partnered with Eset, Sophos and Bitdefender as trained resellers and installers. As well as supporting your existing systems we can also help with the installation of advertising displays, video walls, sound & audio installation, conferencing systems and automation systems.

The detractors

Critics of outsourcing will argue that a third party will never be as effective as an employee under the control of management. Other concerns often include data privacy, data ownership and disaster recovery. However, the majority can be avoided altogether with the right IT outsourcing provider. There should be agreements in place governing the quality of service you receive. Service Level Agreements should outline the way issues are prioritised, response times and the penalties if these are not achieved. Customer retention rate and recommendations can give you a rough idea of quality, but don’t make decisions on a single factor – e.g. “who is the cheapest?”

Outsourcing for everyone

A little while ago mostly medium-sized and large companies could afford to outsource. But with the technological advances in the IT industry and a significant reduction of IT outsourcing costs, more and more small businesses can afford outsourcing software development to other companies. The Clutch study reveals that in 2019, 52% of small businesses already outsourced software development and in 2021 and beyond the trend will only grow.

Outsourcing can offer smaller businesses the following advantages:

·        adjustment to the specific business needs – scalability of teams, tools, and resources in accordance with the business requirements.

·        focusing only on the key tasks, thus avoiding the necessity to monitor and handle IT-related operations when you have other priorities and primary skillsets.

For some companies, neither approach may be 100% right. This leads some to opt for a hybrid model that combines elements of outsourcing with an internal team. The most important thing is to find the right IT outsourcing partner, who understands your business and needs.

We are ready and waiting to talk to you if you are considering outsourcing IT support. Find out more about our services here.