Business call recording

Demonstrate compliance & protect your team

Business call recording is an easy to implement solution that you can rely on to help protect your business and your team.

 

Call Recording made easy

We offer call recording solutions to work alongside all technologies, ranging from on-premise or hosted telephone systems in any combination from analogue to ISDN & SIP.

Whether you want to demonstrate business compliance, resolve customer disputes or simply train your staff, business call recording will ensure that your teams are protected whilst they work.

Our intuitive interface enables you to record and securely store unlimited inbound and outbound business calls with ease. The system is secured by role-based access so that only chosen people can access calls and playbacks by using filters such as date, time and phone number to easily find, play or download the recordings your business needs.

Lets discuss your tariff

Search your call records with ease

✓ User-Friendly Interface - Navigate with ease with an easily searchable interface. Apply filters such as call type, whether or not the call was answered, date or business group to find the information you are looking for quickly. 

✓ Secure & Encrypted - Our software ensures that all recordings are stored in an encrypted format in compliance with Policies by the FCA. Role-based controls grant access to call recordings and playback for designated team members only.

✓ Unlimited storage - Store an unlimited amount of inbound and outbound calls as soon as the software is installed. You can also download files onto your device for listening at a later date.

 

Backup your business

  • Protect your Employees

    Use call recording to detect any abusive customers and follow up on calls to protect your employees.

  • Demonstrate Compliance

    Recordings are securely held and encrypted, meaning they can be used for regulatory compliance.

  • Resolve Disputes

    Resolve disputes with customers by reviewing call data quickly and easily to protect your staff.

  • Provide Training & feedback

    Train staff on call handling techniques, aid customer interactions and improve overall performance.

Other business call features