PRIVACY POLICY

HOW WE USE YOUR PERSONAL INFORMATION

This privacy policy is to inform you how Can Solutions Limited uses your personal information, what we do to ensure the safety and security of it, and who we share your information with. We will also inform you of your rights and how the law protects you.

OUR PRIVACY PROMISE

We promise:

• To keep your data safe and secure

• To give you ways to manage your marketing preferences

• To give you full access to your data

• Not to sell your data

WHO WE ARE

Can Solutions Ltd is a UK based independent business provider primarily offering mobile and fixed line telecommunications solutions and energy.

Our GDPR Owner and data protection representatives can be contacted directly here:

• privacy@can-solutions.co.uk

• 01270 440 333

   

YOUR RIGHTS

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.

• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

• Right to be forgotten – in some circumstances, you can ask for the data we hold about you to be erased. Bear in mind, if you ask us to erase your information from our records, we may purchase data in the future that contains your information. We can however mark it as “do not contact” therefore stopping any contact we may make to you.

• Right of portability – you have the right to have the data we hold about you transferred to another organisation.

• Right to object – you have the right to object to certain types of processing such as direct marketing.

• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

• Right to judicial review: in the event that Can Solutions Limited refuses your request under rights of access, we will provide you with a reason as to why.

Should you wish to exercise any of these rights, please email privacy@can-solutions.co.uk

HOW THE LAW PROTECTS YOU

As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.

Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This may include sharing it outside Can Solutions Limited. The law says we must have one or more of these reasons:

• To fulfil a contract we have with you, or

• When it is our legal duty, or

• When it is in our legitimate interest

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are:

What we use your personal information for

• Prospect for new customers

• Marketing

• Managing customer quotes and tenders

• Quality monitoring of calls

• Credit checks

• Managing customer accounts/contracts

• Customer retention/cross selling

• Lost customer prospecting

• Fault reporting

• Device Management

Our reasons

• Fulfilling contracts

• Our legitimate interests

• Our legal duty

Our legitimate interests

• Commercial Proposition to sell telecommunication & energy products and services

• Protect our commercial interest against bad debt

• Quality Control and Monitoring

GROUPS OF PERSONAL INFORMATION

We use many kinds of personal information, and group them together like this: 

 WHERE WE COLLECT PERSONAL INFORMATION FROM

We may collect personal information about you (or your business) from these sources:

Where we collect personal information from

Data you give us:

• When you talk to us on the phone or in person with our sales and connections teams

• When you use our website

• In emails and letters

• When you buy our products and services – this includes banking details for billing

Data from third parties:

• Companies and people who know you that pass us your details

• Credit reference agencies

• Reputable data suppliers

We also obtain data from publicly available sources such as information held in Companies House, and information about you that is openly available on the internet.

Call Recordings

Please be aware that calls between prospective and active customers to Can Solutions LTD may be recorded for training and compliance purposes.

WHO WE SHARE YOUR PERSONAL INFORMATION WITH

Can Solutions Limited will not pass on your personal data to third parties unless: it is a requirement of the service or product you have with us, where this will be detailed within the contract, if it is a prerequisite to the service or product you intend to have with us, you will be notified beforehand, or it is a legal requirement to do so.

Mobile network, fixed line and energy service providers who provide the service agreed in your contract

Other service providers if purchased through us, e.g. leasing companies

Companies we have a joint venture or agreement to co-operate with

Companies we have contracts with, to provide you with the services agreed in your contract, e.g. device repair centres

If you use direct debits, we will share your data with the Direct Debit scheme

Debt collection agencies or other debt recovery organisations

Law enforcement agencies, regulatory organisations, courts or other public authorities if required to do so by law

CREDIT CHECKS

When you make a request for the supply of any products or services from us or any of our business partners and during the course of any such supply we may carry out credit checks on you at any time. We will only use licensed credit references agencies but such agencies will keep a record of our search on your credit record.

We may search the electoral roll to verify your address.

We may use credit searches and other information, which is provided to us or the credit agencies, about you and those who are linked financially to you, if credit decisions are made about you, or other members of your household.

We’ll use this data to:

• Assess whether you or your business is able to afford to make payments

• Make sure what you’ve told us is true and correct

• Manage accounts with us

• Trace and recover debts

If, at any time during the provision of any goods and services to you, you fail to meet our credit conditions, we will contact you.

You can request a copy of your credit record by writing directly to the credit agencies.

HOW LONG WE HOLD YOUR PERSONAL INFORMATION FOR

This depends on what we are holding and why we are holding it. We will not keep your information for longer that is necessary for our business or legal requirements.

Can Solutions Limited may process personal data for up to 7 years if you are a prospective customer and for the length of your contract plus 7 years if you become a customer. This is in keeping with our legitimate interests and contractual obligations.

We may also store personal data for up to 7 years for any of the following reasons:

• Respond to any queries or complaints

• To maintain records to comply with legal and regulatory rules that apply to us

• In keeping with our legitimate interests and contractual obligations

We may store your personal data in paper or electronic formats, both of which are stored securely. We also dispose of data we no longer require through confidential waste methods.

MARKETING PERMISSIONS

We may use your personal information to tell you about relevant products and offers. The new GDPR opt in regulations only apply to consumers and sole traders, so in line with our policy to keep you informed about products and services in line with what we deem of legitimate interest, existing business customers will be opted in to marketing campaigns but have the ability to opt out or change their preferences at any time.

The personal information we have for you is made up of what you tell us, and data we collect when you use our services, or from third parties we work with if you’ve given your permission to them to share your data.

We us this information to determine what we believe may be of interest to you. We may send you emails or SMS messages to inform you of these products where you have provided consent to the data agency or you are an existing customer of ours.

We may phone you to offer these services using our ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.

You can ask us to stop sending you marketing messages either by unsubscribing following the instruction in the email message or by emailing privacy@can-solutions.co.uk

Our standard service and operational updates do not fall into the category of marketing, so are unaffected by communication opt-in/out preferences. This is so you still receive other important information relating to your existing products and services such as delivery notifications, service level updates and network charges.

HOW TO GET A COPY OF YOUR PERSONAL INFORMATION (SUBJECT ACCESS REQUEST)

In compliance with your rights detailed above, you can request copies of all the personal information we hold on you. This is known as a “Subject Access Request”, “SAR” for short.

These are the ways you can apply:

• Email: privacy@can-solutions.co.uk

• Telephone us on: 01270 440 333

• By writing to our Head Office

To make sure we are only sending the information to someone authorised to have it, we may at our discretion require you to provide two forms of ID from the below list:

• Passport

• Driving licence

• Birth certificate

• Utility bill (from last 3 months)

• Current vehicle registration document

• Bank statement (from last 3 months)

WEBSITE & COOKIES

We use small text files commonly known as cookies to collect information on the performance of our Website. Personal information is not collected; the data simply allows us to monitor how well our website is working and insights to improve the user experience. We may from time to time run re-marketing campaigns through Google which will display advertisements for our products on some of your future browsing on websites that support digital display advertising.

Information on cookies can be found here www.aboutcookies.org. If you do not want us to use cookies in this way you may disable their use (for more information on how to do this visit www.dma.org.uk). If you do not disable cookies, you are consenting to their use on this Website. Please note if you do disable cookies the performance of the website may be affected and you may not be able to take advantage of the full range of services we offer.

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information and their privacy policy is available at: http://www.google.com/privacypolicy.html

WHO WE SHARE YOUR PERSONAL INFORMATION WITH

Can Solutions Limited will not pass on your personal data to third parties unless: it is a legal requirement or you ask us to do so.

From time to time we will employ the services of a third party marketing agency to contact you through legitimate interest.  Their privacy policy can be found at https://www.marketmakers.co.uk/privacy-policy/