3 ways to improve your business communications systems to support hybrid and home working.
Hybrid working has fast become a favoured method way of working for many businesses and their employees. Although working from home and hybrid working models existed before, the 2020 Covid Pandemic has certainly helped to speed up adoption of this more flexible way of working for many companies.
With employees enjoying a flexible working week and proving that they are productive and effective at their job from the comfort of their own home, as well as in an office environment – many businesses now have no choice but to adapt or lose their staff.
But how can businesses effectively support and empower their employees to work in multiple locations seamlessly?
1. Introducing a VoIP telephone solution that can be accessed from multiple devices.
The BT ISDN switch off in 2025 is meaning that many businesses will soon need to seriously consider updating their current phone systems to a VoIP cloud-based telephone solution. VoIP phone systems can be accessed both from desk phones and employee’s mobile devices ensuring all the benefits of traditional phone systems without the limitations and costs of a fixed-line in an office and enabling employees to access their phone systems from anywhere.
With the ability to scale to any size and grow with your business, VoIP phone solutions allows users to operate on one number, no matter whether they are in the company HQ or their own home office.
Benefits:
- Increased call features such as call waiting, call forwarding and automated customer messages to improve customer satisfaction
and speed up connecting them to the correct team or person.
- Improve security with a full call history, call data and call barring.
- Easy implantation and transfer of business numbers with a monthly charge and no nasty surprises.
Find out more about our VoIP solution for businesses and how it can help your business.
2. Implementing a call management system
Enhance your internal and external communications through one integrated phone system with automated call distribution and real-time call analytics.
Adding a call management system to your communication armoury can help to streamline customer calls and enhance your customer response times. A call management system allows you to monitor incoming calls, calls waiting and divert calls to agents that are free to talk.
Benefits:
- Monitor your sales team calls for training no matter where they are. Offer support through whisper coaching and play back recordings.
- Provide call waiting times, place in call queues and give automated messages.
- Create automated IVR so that customers can self-serve themselves and be directed through to the correct company employee.
Our call management system is perfect for office and remote use and can be implemented quickly and efficiently.
3. Providing a 5G mobile broadband for remote or field workers.
Mobile broadband is a 5G connection that supports home workers so that even when they leave the office, they are still connected. If remote workers do not have reliable broadband, a mobile 5G broadband can be added to their business phone in order to provide additional speed and stability so that they can get on with their working day.
Benefits:
- Full control – set contract length and cap data usage to manage business costs effectively.
- Employees can connect anywhere in the 5G network with the portable router, ensuring that they can access their important work files, emails and applications on the move, in between ,meetings or from home.
- 5G speeds of up to 1Gps eliminates any slow loading times outside of the office and empowers employees to work faster.
Implementing all or one of the above communications solutions may help to directly improve customer satisfaction and enable your employees to work effectively from home, on the move or even from hot desks in an office environment. With monthly spend caps, data allowances and scalable solutions, contact our team today to find out how these solutions can help your business.