Why are businesses switching to VoIP?

The Covid-19 pandemic continues to disrupt and dominate our day to day working lives are being replaced by flexible remote working or perhaps working at ‘hot desks’ in shared office spaces, resulting in many companies being forced to consider moving away from the use of a traditional desk phone system and towards a solution that supports remote working across multiple locations.

One of the popular trends now is to use business VoIP. VoIP (Voice over internet protocol) is not a new phenomenon, the ‘Internet phone’ was originally created in 1995 by VocalTech, with its popularity building up over the years as a more affordable and scalable alternative  business landline solution

According to Blueface 61% of businesses are switching from traditional business landlines to VoIP phone systems. Converting to VoIP systems enables businesses to communicate with their customers via the internet rather than relying on traditional physical phone lines.

What are the main reasons to switch to VoIP?

Cost - Using the internet to make calls significantly reduces a businesses phone bills and also saves on initial requirements for purchasing physical desk phones and phone lines for offices. VoIP business solutions also do not require a purchase of a mobile handset, in most instances they can also be installed as apps on users business laptops or computers as well.

Coverage - Availability of 3G/4G/5G data means that any low coverage spots by internet wifi can be easily covered by mobile data, especially positive for remote locations and home offices with a lesser internet connection.

Accessibility - Implementing a VoIP solution makes it possible for remote workers to link to office systems, including call/contact lists, speed dials and internal direct dials. Remote employees with VoIP enabled on their mobile phones or desktop apps can make and receive calls as though they were still sitting at their desk in the company office.

Integration into office systems - Hunt groups and company voicemails are some of the features that  can be implemented with a VoIP solution. A hunt group ensures that calls from potential customers are answered in the shortest time possible. A customer can ring the business landline telephone number and it will automatically direct the calls to teams/ individual employees’ mobile phones as though they were in the office. If the first receiver cannot answer, it will direct the call to another team member - decreasing waiting times for the calling customers. Xoombi found that responding within the first minute increases lead conversions by 391%.

Companies have seen a 20% rise in productivity with VoIP after implementation. With unlimited scalability and geographic flexibility, VoIP can help you to build an agile workforce with minimal administrative burden.

Speak to one of our dedicated team to find out more about how to unleash your business potential with an integrated VoIP phone system.