What are the businesses advantages of switching to a VoIP phone system?

If you are considering switching over to a VoIP phone solution, you are not alone - especially with the BT PSTN switch off looming closer in 2025. The Voice over Internet Protocol phone solution is rapidly growing in popularity amongst businesses across the country, with many choosing to leave their traditional phone lines behind.

What is VoIP?

VoIP (Voice Over Internet Protocol) is often also referred to as IP telephony or Cloud based telephony. VoIP phone solutions use the internet to make calls rather than the traditional phone exchange landline network. The system works by converting analogue voice signals into digital data that can be made under any circumstance as long as there is a reliable internet connection available.

VoIP calls can be made via a desktop, tablet or mobile phone alongside a traditional looking desktop handset that we are used to seeing on our office desks. Typically businesses opt to use the well known desk phone option, most new handsets come with an interactive screen and just plug into an internet cable instead of a phone line.

What are the business benefits?

VoIP systems can be an effective alternative for businesses that need to cut their costs and improve the quality of their conference calls, whilst also supporting their remote and hybrid workers that need to access their phone systems from locations outside of business HQ.

Reduced Costs:
A businesses bottom line is vital, no matter whether you are a small, medium, or large business, you will have your eye on your ongoing monthly costs. Not only is a VoIP phone solution generally cheaper to run per month, but it is also inexpensive to initially install due to no requirement for new wiring or additional phoneline points. VoIP runs directly over your broadband service, ensuring you have one bill, minimal costs between users and lower calling charges. Statistics reveal that businesses saved up to 60% by switching to a VoIP solution.

Increased Accessibility:
With an increasingly mobile workforce, remote accessibility allows your business to be more flexible towards employees. Cost aside, perhaps one of the best benefits of a VoIP phone system is the flexibility it provides for your employees to work from anywhere. As long as they have a robust data connection and a compatible device, they can access their call logs, numbers and the entire bank of VoIP phone system features, no matter where they are.

Scalability:
When considering investing in new systems and hardware, a business often wants to know that it can be used as a long-term investment, with little need for change in the future. Often VoIP systems charge per line, per month and therefore it is straight forward to add additional lines as a business grows. Users can be added or removed easily, with businesses only being charged for active users on the account. The ability to access the users call data on multiple devices also allows businesses to add additional users without the requirement for purchases of new hardware.

Clear Voice Quality:
As long as you have a fast and stable internet connection available, voice quality should be crisp and clear without having to worry about losing phone signal. VoIP hosted calls are less likely to have background noise, echos or cutting in and out, which if often experienced by phone users joining conference calls.

Additional Functionality:

Installing a VoIP system opens up a new world of features for small and large businesses such as auto attendant or call forwarding to mobiles. VoIP phone solutions often have a multitude of different apps to improve your customer experience whilst they wait for their call to be answered by the right team.

Features may include:

·      Call forwarding

·      Call on hold marketing messages

·      Call recording

·      Call queues and call transfers

·      Call diverting to users mobiles when away from their desk

If you are interested in learning more about how switching to a VoIP telephony system, contact a member of our expert business team today to find out more or get a FREE business landline review.