About City Care Partnership
City Care Partnership is one of the UK’s leading independent providers of specialist services for adults with learning disabilities and Autistic Spectrum Condition (with associated learning disabilities).
With more than 25 years of experience, they provide bespoke and innovative assessment and care packages in a range of supported living and care home models.
OUR BRIEF
City Care Partnership has been a CAN Solutions mobile customer since 2016. Originally the company was on a direct contract with Vodafone and then went out to tender. We were successful in this original process and we are extremely pleased that City Care has just renewed with us for third time round due to our ability to maintain a competitive pricing strategy and easy to manage account across all 48 of their connections.
Key REQUIREMENTS
Hardware fund for in-contract phone replacements
Keeping costs competitive
Ability to carry out SIM swaps
Proactive usage and billing reviews
OUR SOLUTION
As a completely independent business solutions provider, we have commercial agreements with all three of the UK’s leading mobile networks, so each time City Care’s contract comes up for renewal we can provide a thorough analysis of the market and offer competitive deals against all the direct networks. We allocate one specific named account manager so that all support requests are managed easily and promptly, as they’ve got to know the account inside out over the years and can easily spot unusual billing or usage patterns to ensure optimum performance.
City CARE STATED:
“We’ve renewed our contract again because CAN Solutions are easy to work with and continually keep costs down for us in an ever-competitive market. The flexible hardware fund means we can draw down funds to pay for new devices as and when we need them, not just when the contract renews. Managing SIM swaps is straight forward. Things like number porting, unbarring and barring numbers & name changes on the billing are all handled by our account manager without having to contact the network. We are now looking at moving our landline services over too.”
KEY BENEFITS
✅ Flexible Hardware Fund
✅ One touch point for account support and billing changes
✅ Easy SIM Swaps
Work from anywhere
We can manage all of your business mobile contracts alongside your business telephone solutions, meaning you and your employees can work from anywhere with a unified communication system.
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